Day-to-day administration of zoning and development regulations should be as painless as possible, for the customer and staff alike. A community’s development regulations should be easy to administer and positively contribute to the community’s economy and quality of life.

Melissa has nearly a decade of hands-on experience administering zoning and development regulations. She believes that zoning administration can and should be simple, consistent, and transparent. This can be achieved in many ways, including through:

• Refined and documented procedures;
• Informational brochures to answer common questions;
• Checklists for staff review;
• Templates for routine tasks, such as emails and staff reports; and
• Fillable forms.